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58220

Slot Shift Manager

San Manuel Casino

Highland, California 92346
United States

Jan 07, 2021

Mar 03, 2021

Full Time

Casino Tables, Slots, Sports, & Online Gaming

Under the direction of the Assistant Director of Slot Operations, the Slot Shift Manager is responsible for making department decisions that have an effect on gaming revenue, guest service and employee relations. The Slot Shift Manager is the Manager-on-duty for the Slot department during their assigned shift, and therefor provides counseling, guidance and support to subordinate staff and their direct reports, while promoting compliance with all applicable rules and regulations.

Essential Duties & Responsibilities

1. Oversees large-scale slot gaming operation of up to 7,500 electronic gaming devices. Ensures the slot systems are operating effectively and efficiently; partners with Information Technology team members to diagnose system related outages or issues. Monitors and coordinates the activities of Slot Department team members; responding to and following-up on guest requests and concerns in a timely and professional manner.

2. Responsible for regular communications including counseling staff, troubleshooting system issues, and relaying inter-department concerns. Routinely meets with customers, employees, management, and other departments to relay important information, identify issues of concern, and find solutions. Updates Slot Management, Assistant Slot Director, Slot Director and VP of important issues related to the Slot Department.

3. Resolves conflicts involving employees and customers while maintaining a professional environment and promoting department and enterprise goals. Investigates customer claims and gaming disputes related to slot machines. Utilizes various resources such as surveillance, slot recall data and slot systems to make proper determinations when resolving claims and disputes. Through negotiations, reasoning and sound judgment, determines legitimacy of slot payout claims and relative compensation. Maintains 'on call' availability as needed to provide support on investigations and other operational concerns.

4. Responsible for maintaining proper staffing levels that are sufficient to cover floor operations and maintain established quality service standards (in the absence of key employees for support to the Slot Operations Manager, Assistant Slot Director, Slot Director and VP).

5. Promotes compliance towards all applicable rules and regulations. This includes, but is not limited to Gaming Commission Regulations, Slot Standard Operating Procedures, General Administration Policies and Procedures, Title 31 Bank Secrecy Act, and Employee Handbook.

6. Performs other duties as assigned to support the efficient operation of the department.

Supervisory Responsibilities

Supervises Slot Relief Floor Managers and Slot Floor Supervisors including establishing work schedules and assigning work; approving leave requests and responding to questions related to policies and procedures; conducts staff training, and reviews and evaluates work performance of staff.

Education/Experience/Qualifications

• High School Diploma or GED required.

• Bachelors Degree in Business Management and Business Administration preferred.

• Minimum of two (2) years experience in management required, Slot Operations preferred.

• Experience with slot system applications, including ticketing and slot accounting.

• Intermediate proficiency in Microsoft Outlook, Word, Excel and Power Point essential.

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

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All applicants must be able to demonstrate their US work authorization during the employment verification process.

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