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First Name. Last Name. Email Address. Date Of Birth. Home Address. Product. Security Verification. Palace of Chance player support is available to you 24 hours a day, 7 days a week. You can reach us either by e-mail or you can speak to us live from your computer via Live Chat.
SoftSwiss can take over support to your players. Our qualified customer support associates will communicate with your players via live chat and process any queries submitted through the contact form on your gaming website
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- Live chat Our Live Chat services mean that you can chat with our customer support team from the website or anywhere in the casino lobby to receive instant assistance, allowing us to solve any problems or answer any questions you may have while playing at Lucky Red Casino.
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Support Team Duties
- React to any questions or requests from your casino players
- Handle issues or bugs reported by players
- Perform KYC checks on the players who request withdrawals
- Disable player accounts upon requests for self-exclusion
- Make payouts to players
- Update information on players in the online casino’s CRM
- Award bonuses and free spins to players, according to the casino's marketing strategy
- Whenever possible, behave proactively: recommend new games to players and tell them about current promotions
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Efficient and friendly customer service is indispensable in any online casino. It can be positioned as one of your casino’s advantages. All players like being paid attention to: they will always establish more trust to an online casino that listens to their needs and timely resolves their questions.
For a start, one dedicated customer support associate (available at any point in time) is enough. Depending on your traffic volume, we are able to grow the size of your dedicated support staff to better cater to your increased number of players.
Customer Support is best when bundled with Player Retention Services
How much profit a casino will make and how soon it will reach the break-even heavily depends on the number of players it is able to attract and retain. SoftSwiss can provide comprehensive Player Retention and Anti-Fraud services to any casinos operating on our platform
Palace of Chance player support is available to you 24 hours a day, 7 days a week. You can reach us either by e-mail or you can speak to us live from your computer via Live Chat.
Help Desk
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Palace of Chance wants to ensure that every player has a positive experience. If you should have any problems downloading or playing any of our FREE gaming software, please contact the Help Desk by using any of the our methods.
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At Palace of Chance, customer satisfaction is our number one priority. For this reason, on top of providing you with the Industry’s best 24 hour Help Desk, we also offer a skilled team of Casino Hosts. Should you have a specific issue with your casino account and need special attention, please contact one of your Hosts immediately.
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As a Palace of Chance player you will notice that our Hosts are very active in contacting you. Often we have special promotions, Tournaments, or free money bonuses for Palace of Chance players. Also, you should always feel free to contact your Hosts directly, chances are they have a special bonus waiting – you just have to ask!
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If you wish to reach us, please contact us through any of the Support Channels on the right side of your screen. You can use our Casino Live chat service, our support email. We will answer all your inquiries as quickly as possible.