• Casino Host Responsibilities
• Casino Host Duties And Responsibilities
• Casino Host Job Responsibilities

The #1 Casino Dealer Guide - Learn how to become a casino dealer. Discover salaries and tips on starting a career as a blackjack or roulette dealer. At Minnesota’s premier resort destination, we’re always looking for outstanding talent to join our team. Mystic Lake and Little Six Casinos are open 24 hours per day, seven days a week, 365 days a year. Many jobs at Mystic Lake and Little Six require weekend availability with a regular schedule including all weekends and time off during the.

Casino Hosts provides excellent service to players to get them to be loyal customers.

Serves as host/hostess for special events on a regular basis. Works closely with the Player Development Manager and Casino Hosts to plan and administer special events Manages assigned dormant accounts. Responsible for compiling a daily report of shift activities, guests' names and other pertinent information. ESTELLA MOY, SENIOR CASINO HOST. Estella has been working in the casino industry for more than 20 years and as a casino host for 13 years. She’s also fluent in Mandarin Chinese. Estella’s dedication and excellent guest service is a valuable asset at Tulalip. In her free time she likes to volunteer at church, travel and play poker. A casino host will usually try their best to please patrons of their casino and will do their best to fulfill any reasonable requests their clients might have. The casino host has the power to issue complimentary services (or ' comps ') to players. Comps can range from complimentary meals, beverages, and show ( concert or theater) tickets right up to full accommodation in a hotel casino. The purpose of this study is to describe the duties and responsibilities of a casino host. The day in the life of a casino host will be presented in Chapter 3. Research Questions “Casino hosts have three primary duties: to identify premium players and attract them to the casino, to negotiate with the players based on their level of play,. ESSENTIAL DUTIES OF THE POSITION: Provide the highest level of personalized attention to High End Guests when the Guest calls Grand Casino to either make room reservations, respond to invitations for events or functions (off and on property), or is seeking information, etc. Serve as the first point of telephone contact for Hosted Players when Service Recovery issues arise.

Casino Host Job Description Example

What Does a Casino Host Do?

The Casino host provides varieties of services to casino players with the aim of converting them to regular and loyal customers of the casino.

His/her job description entails answering queries posed by casino player and resolving their complaints.

His/her role is to please the players and ensure compliance to casino rules, regulations, procedures and policies.

The players will of course have a number of in-house requests while playing and the casino host is expected to fulfill these requests, provided such requests are reasonable.

Most casinos usually empower the host to issue what is called complimentary services to any player; these include complimentary show tickets, beverages, meals, and also accommodation, provided the casino also has a hotel.

A casino host is expected to develop working relationship and good rapport with gamblers, irrespective of their particular level of gambling.

What Type Of Casino Jobs Are There In America

He/she is responsible for keeping first-timers under watch and serving them satisfactorily to ensure they come again; multimillion-dollar gamblers are also expected to be taken care of by the casino host.

The casino host work description also includes making reports of his/her activities and experiences on the casino floor to the marketing manager.

He/she is also treated as a member of the casino’s management, since his/her experience on the casino floor can help the firm in formulating procedures that will further promote its business interest.

He/she is almost always the first person the player will meet when they enter the casino and he/she must be able to nurture the businesses relationship of the casino with the players. This way, he/she will help enhance clients’ loyalty, which will help to maximize profit.

In the event that the casino is organizing any special event for the future, the host is expected to send invitations to the players on behalf of the casino.

He/she is expected to respond to all inquiries made by players regarding service provision issues.

He/she is expected to be knowledgably about the casino’s activities to enable him/her solve customer issues.

Other duties and responsibilities of the casino host include managing database of clients, and providing periodic reports to the marketing manager of the casino, as hinted earlier.

Issues beyond his/her ability are equally expected to be reported to the marketing manager.

The host is expected to be a highly courteous person, as well as having a sales-orientation. Needless to say, the casino host should possess excellent interpersonal skills and he/she should be a perfect communicator.

Teamwork skill is also a must to succeed as a casino host. Considering the prevailing circumstances at the workplace, he/she is expected to be a computer literate person.

Casino Host Job Description Example

The casino host plays important role in the running of a casino, as he/she performs various duties, tasks, and responsibilities for the success of the casino.

Here is a job description example that presents the major role of a host in a casino environment:

• Market the services of the casino to existing and prospective players
• Intimate the players on new games and programs, and events of the casino
• Cater for the needs of the players while they are within the casino
• Send emails or place calls to players to promote the image and services of the casino
• Oversee the promotion and progress of the loyalty programs organized by the casino
• Determine the level of comps to be given to any particular player
• Oversee service delivery to the players
• Ensure players are satisfied with the services provided by the casino
• Listen to complaints and concerns of clients and get them resolved without delay
• Book reservations for the casino’s valued customers
• Coordinate all special events organized by the casino towards attracting new clients
• Draft and distribute periodic or daily report to the casino’s management.

Casino Host Resume Preparation

When preparing a resume for the job of casino host, you need to concentrate on presenting the kind of information employers are looking to see.

One of such information is your work experience, which you can present in your resume by adopting the sample job description shown above, with some modifications wherever necessary.

What Type Of Casino Jobs Are There Today

The functions of the casino host stated in the above work description are appropriate in making the job experience section of a resume for the position.

Requirements – Skills, Knowledge, Abilities – for Casino Host Role

To increase your chances of getting a job as a casino host, you will need to have the following abilities, skills, and knowledge, which form a major requirement by employers for the job that applicants must meet:

• Education: It depends on the particular casino. While some insist on Bachelor’s degree, some others do accept Associate degree. However, there are some that accept high school diploma
• Previous experience in casino environment is added advantage
• Possess outstanding skills in communication, both oral and written
• Possess a likeable and professional demeanor
• Ability to work fast and meet deadlines
• Ability to manage players and their needs
• Possess computer literacy and ability to handle some important Microsoft Office packages
• Ability to multitask and get several assignments completed within a short time
• Possess jovial and positive outlook, which invariably rub off positively on clients.

Casino Host Skills for Resume

Having a strong and compelling resume is important when searching for a casino host job as you will certainly have other applicants to contend with for the position.

The strength of your resume can determine if it’s going to be read or not, and if the hiring manager will give you an interview appointment or not.

Another section to pay attention to in making a strong resume is the skills section, which shows the employer the skills you have acquired to be able to perform excellently on the job.

To make the skills section for the casino host resume, you can easily apply the required qualities for the role stated above.

How did you find our casino host job description? We will like to hear from you. You can also share your job description and experience if you are presently working or have worked in the past as a casino host. Many thanks!

Casino Host Responsibilities

You may need to pass a job test to be hired for a position, improve your chances of making high scores today!

Job Assessment Tests: How to Top Your Competition

As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for.

The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job.

Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests.

What Type Of Casino Jobs Are There Now

Displayed here are Job Ads that match your query. SimplyHired may be compensated by these employers, helping keep SimplyHired free for jobseekers. SimplyHired ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on SimplyHired. For more information, see the SimplyHired Privacy Policy.

Refine Your Search

Job Type

Minimum Salary

Date Added

Distance

What Type Of Casino Jobs Are There Right Now

“Being explained what to say in situations while you have a guest live. I learned so many tips on what to say and what not to say when attempting to drive business. Gaining confidence. It was a great experience. Nick really makes you feel comfortable while teaching everything he can to improve your selling techniques.” – Casino Host, Mystic Lake Casino

Casino Host Training:

Casino Players are looking to be interacted with. Inspired. Encouraged. Challenged and Heard. Meeting, interacting, and managing a casino guest and building relationships is vital to sustaining and growing your market, promoting brand loyalty. Maintaining current player account information to ensure database integrity and creating incremental revenue. Knowing a casino gaming guest gaming propensity is crucial in knowing your player. Your players gaming budget, gaming history, loyalty, and a trained casino host team will be made up of individuals who excel in building relationships. They will be acute on human interaction and the opportunity it affords them to better position themselves to increase business. It’s not about, “my players love me”

• Incentive Program
• Standard Operating Procedures
• Floor Responsibilities
• Table Games Protocol
• Host Department Structure
• Commission
• Comping

CASINO FLOOR VISIBILITY

• Topics include: Delivering the VIP experience
• Table & Slot Opportunities and Protocols
• Players Club Interaction
• Responding to Calls
• Comp Decisions
• Acquisition of New Players
• Cutting into New Players
• Obtaining Contact Information
• Interdepartmental Skills
• Qualifying Guests, Casino Sales Tactics
• Maintaining Database
• and all aspects of Casino Player Development

Casino Host Duties And Responsibilities

Casino Host Boot Camp:

Casino Host Job Responsibilities

I spend a certain amount of days on the casino floor observing hosts behavior and floor opportunities. I discuss my results with casino management and my plan of action for the following days. Once approved I spend time on the casino floor shadowing the casino hosts through their everyday duties. We know a trained casino host team will be skilled at anticipating your casino guest’s wants and needs during high visibility times on the casino floor. A trained casino host team will understand the importance and opportunity in accepting phone calls, walk-ups to the Rewards Center, and casino table games pit and floor calls. Not only in providing service for all guests in the casino but understanding the importance and opportunity to qualify all guests. They are responsible for all player segments: Active, Inactive, Declining, fostering lower level players, and any Outer Market. A trained casino host team is thorough and detailed in preparations made for VIP guests and follow ups. They understand that every guest interaction and request is an opportunity to create retention. Players are looking to be interacted with. Inspired, encouraged, challenged and Heard. Casino host boot camp covers all aspects of player development and casino host training. It instills casino hosts with the core values of casino player development.