57985

Casino Host

Casino Hosts are responsible for nurturing the casino's relationship with patrons in order to enhance customer loyalty and maximize profits. Some duties that Casino Hosts are expected to perform. JOB DESCRIPTION FOR: CASINO HOST. Department: 21 – Player’s Club. Reports to: Executive Casino Host. Position Summary: Provides extraordinary personalized guest services, and executes designated strategies to acquire and retain players as defined in the host program designed and directed by the Executive Casino Host.

Valley Forge Casino Resort

King of Prussia, Pennsylvania 19406
United States

Jan 25, 2021

Feb 06, 2021

Full Time

Marketing

The VIP Casino Host is responsible for identifying, developing, and retaining slot and table players through personal interactions and telemarketing with a strong emphasis on customer development and growth of existing business.

Casino

Job Duties

  • Discretionary ability to extend complimentary services in accordance with specific casino guidelines for levels of play.
  • Resolve miscellaneous customer complaints, referring to the appropriate supervisor when necessary.
  • Act as a resource to customers, by maintaining a working knowledge of the company’s facilities and initiatives and advising customers.
  • Establish personal relationships with players providing assistance as required. Actively telemarkets to players to maximize their gaming potential.
  • Responsible for creating incremental trips and increased gaming revenue in coded patrons.
  • Assists with making arrangements for club members in regard to reservations for dinner, hotel accommodations, etc.
  • Promotes the success of the player club and marketing programs by explaining and advocating to customers.
  • Records information on customers and updates computer files as needed.
  • Assist the slot and table games department with identifying new players and building and maintaining relationships with existing customers. Promote positive customer relations.
  • Compiles customer feedback and informs management of findings on a regular basis.
  • Handles difficult guests and situations in a calm, timely and professional manner.
  • Maintain the highest level of confidentiality. Has discretionary authority to extend complimentary slot play or match play.
  • Responsible for maintaining a consistent attendance record.
  • Assist in other duties and project as assigned.
  • Complies with all casino rules and regulations.

Reports To

Host

VIP Host Manager

GAMING INDUSTRY EXPERIENCE IS PREFERRED

Casino Host Job Descriptions And Duties Description

Qualifications

  • High school diploma or general education degree (GED).
  • Two years of customer service.
  • Knowledge of database and player rating software required.
  • Excellent communication skills, both written and oral.
  • Friendly, outgoing personality required. Available to work flexible shifts, weekends and holidays.
  • Ability to work in a noisy and smoky environment.
  • Ability to obtain and maintain all necessary licensing.

Competitive Pay & Quarterly Bonuses

Comprehensive Benefits Package

All applicants must be able to demonstrate their US work authorization during the employment verification process.


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1160 First Avenue
Casino supervisor job description

Casino Host Job Descriptions And Duties Responsibilities

King of Prussia, PA 19406
Ph: 610-354-8118
Website: https://www.vfcasino.com
The Valley Forge Casino Resort is a full-amenity gaming resort which features a 35,000 square-foot gaming floor with 850 slot machines and 45 table games, including Blackjack, Craps, Roulette, Pai Gow Poker and Baccarat.
VFCR also has 100,000 square feet of banquet, meeting, and conference facilities and two luxury hotel towers. The Radisson Tower has over 300 recently remodeled rooms and the Casino Tower offers 150 completely renovated rooms right in the heart of the action.
The property also offers several food & beverage venues ,which include the Revolution Chop House, Valley Tavern, American Grill, Asianoodle, and the Italian Market. Guests can enjoy cocktails and live music in the Vault and Center Bar.
The resort is located in King of Prussia, Pennsylvania directly across from the Historic Valley Forge National Park, 20 miles from the Philadelphia city center and International Airport, connected to the Valley Forge Convention Center. Recreational facilities include a fitness facility with racquetball courts, whirlpool, sauna, steam room and the Valley Beach, an outdoor garden pool.

Casino Host Duties

Boyd Gaming acquired Valley Forge Casino Resort on 9/17/18, and now operates 29 casino properties in 10 states – Nevada, Illinois, Indiana, Iowa, Kansas, Louisiana, Mississippi, Missouri, Ohio and Pennsylvania.
Boyd Gaming currently operates 1.76 million square feet of casino space, approximately 38,000 gaming machines, 900 table games, more than 11,000 hotel rooms, and 320 food and beverage outlets.
Duties
The Valley Forge Casino Resortis an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.